We do not normally issue refunds for any products or services
purchased from us.
We encourage you to contact us
in advance to ensure that the product
or service you are considering is appropriate and effective for your
needs. If you have any questions or concerns, we would be more than
happy to resolve them with you.
We will replace (or arrange the replacement of)
any defective products, in accordance with the
We would be happy to provide details upon request.
Most of our products are available only for shipment to Canadian
addresses, our services are available worldwide.
If you are outside Canada, and we are unable to assist you,
we would be happy to recommend an alternate supplier.
Please contact us
for more information.
We normally ship our products via "Xpresspost", which
seems to be a reasonable comprise between speed of delivery and cost.
We can deliver using other methods -- please
contact us for details.